Privacy Policy

Introduction

Orkney Escapes respects your privacy and is committed to protecting your personal data.

This privacy policy will inform you about how we look after your personal data when you visit our website and all data collected by us or provided by you, and to tell you about your privacy rights when placing a booking with us and how the law protects you.

Please read this policy carefully so that you are fully aware of how and why we are using your data.

Controller

Orkney Escapes is the controller and responsible for your personal data (collectively referred to as ‘we’, ‘us’ or ‘our’.

Data Privacy – Contact us

You may contact Wendy Barker – data privacy manager if you have any questions in relation to our data privacy practices or this privacy policy.

Name: Wendy Barker
Email address: wendy@orkneyescapes.co.uk

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data privacy issues (www.ico.org.uk) quote registration reference ZB517986 – we would appreciate if you would contact us first.

Scope of this Privacy Policy

This privacy policy applies only to the actions of Orkney Escapes, Stromness and users with respect to this website. It does not extend to any websites that can be accessed from this website including but not limited to, any links we may provide to social media websites.

The data we collect

We may use, store and transfer different kinds of personal data about you as follows:

  • Identity data – first name, last name, username or similar, marital status, title, date of birth, occupation and gender.
  • Contact data – billing address, delivery address, email address and telephone numbers
  • Financial data – includes bank account and payment card details
  • Transaction Data – includes details about payments to you and from you and other details of bookings you have made with us.
  • Technical Data – includes internet protocol (IP) address, your log in data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website
  • Experience and Preference Data – includes details of your experience in booking with us or staying at our properties, your interests, preferences, feedback and survey responses
  • Usage Data – includes information about how you use our website and services
  • Marketing and Communications – includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We may also collect, use and store Anonymised or Aggregated Data such as statistical demographic data for any purpose.

We do not collect any Special Categories of Personal Data about you (this includes details about your race, or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data), nor do we collect any information about criminal convictions and offences

If you fail to provide personal data

Where we need to collect personal data by law or under the terms of a contract we have with you and you fail to provide that data when requested we may not be able to perform the contract we have with you (e.g. to provide you with goods or services) In this case we may have to cancel a booking , you will be notified if this is the case.

How is your personal data collected?

We have different methods to collect data from you and about you including through:

  • Direct interactions by post, email or booking system
    Make a booking
    Place a booking cancel your booking
    Request marketing be sent to you
    Give feedback or contact us
  • Interactions with the lead person in your party as part of a list of the persons staying at our property
  • Automated technologies or interactions – as you interact with our website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies

About Cookies

A cookie is a small text file that is downloaded onto ‘terminal equipment’ (e.g. your computer or smart phone) when you access a website. It allows the website to recognise your device and store some information about your preferences or past actions.

The cookies we use are ‘analytical’ cookies. The allow us to recognise. And count the number of visitors to our website when you are using it. This helps us to improve your experience of our website.

For further information please visit https://www.allaboutcookies.org/. You can set your browser. Not to accept cookies and the above website tells you how to remove them from your browser.

Contact, financial and Transaction Data may be collected from or shared with providers of technical, payment and delivery services

Google analytics

We use Google Analytics to monitor and analyse anonymous user interaction with our website. This helps us monitor web page traffic and user behaviour on the site. We will use this information for this purpose only and this will be stored on Google’s servers. You can view Google’s Privacy Policy here: https://policies.google.com/privacy

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers

We may use your identity, contact, technical usage and profile Data to form a view on what services or products we think you may want or what may be of interest to you.

Third party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out:
You can ask us or third parties to stop sending marketing messages at any time by following the opt-out links on any marketing messages sent to you or by contacting us at any time.

Change of Purpose

We will only use your personal data for the purpose for which we collected it unless we reasonably consider that we need it for another reason and that reason is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis that allows us to do so.

Disclosures of your personal data

We may share your personal data with parties set out below:

  • Service providers acting as processors based within the UK and/or EEA who provide \|IT and system administration services or booking systems.
  • Professional advisors acting as processors or controllers such as marketing consultants, insurers or lawyers.
  • HM revenue and Customs regulations who require reporting of processing activities We require all third parties to respect the security of your personal data and treat it in accordance with the law. We do not allow our third-party service providers

We require all third parties to respect the security of your personal data and treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specific purposes in accordance with our instructions

Data security

We take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy. We endeavour to do our best to protect your personal data.

Access to information

The Data Protection Act1998 gives you the right to access the information that we hold about you.

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for including for the purposes of satisfying any legal regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law, we have to keep basic information about our customers 9including Contact, Identity, Financial and Transaction Data) for 6 years after they cease being customers for legal and/tax purposes.

Your Legal Rights

You have the right to:

  • Request access to your personal data. Tis enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data we hold about you
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third Party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
    If you want us to establish the data’s accuracy
    Where our use of the data is unlawful, but you don’t want to erase it
    Where you need us to hold data even if we no longer require it as you need it to establish, exercise or defend legal claims
    You have objected to our use of the data, but we need to verify whether we have overriding legitimate grounds to use it
  • Request the transfer to a third party
  • Withdraw consent at any time where we are relying on consent to process your data. If you withdraw your consent, we may not be able to provide certain services to you.

If you wish to exercise any of the rights above, please contact our Data Privacy manager.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access personal data (or to exercise any of your rights) This is a security measure to ensure personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Privacy Policy changes

Orkney Escapes, Stromness reserves the right to change this Privacy Policy as we may deem it necessary from time to time or as maybe required by law, Changes will be posted on the website.

This agreement will be governed by and interpreted according to Scottish Law

Contact

We welcome any questions you may have regarding this privacy policy, our terms and conditions or rental agreement, please contact us at

Email: enquiries@orkneyescapes.co.uk
Telephone: 07834483576 / 01856 851197
Address:
Orkney Escapes
School House
Kirbister
Stromness
Orkney
KW16 3HU

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